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Your Pool Questions Answered

Have queries about fibreglass pools, installation processes, or maintenance? Explore our comprehensive FAQs to find the information you need.

General Installation

What are the steps involved in installing a fibreglass pool?

At Pool Professionals Mackay, we make the process simple and stress-free. From the moment you reach out for a quote, we take care of everything:

  • Site Assessment: We inspect your property and soil conditions to design a pool that suits your space and lifestyle.
  • Excavation: Our experienced team handles all earthworks, ensuring a clean dig that aligns with engineering specs.
  • Base Prep & Placement: We lay a strong, stable base before positioning your fibreglass shell with precision.
  • Plumbing & Electrical: Licensed trades complete all connections safely and to code.
  • Coping, Surrounds & Compliance: We finish the look with paving, install fencing, and handle the paperwork.
  • Final Handover: Once everything passes inspection, we give you a personal walkthrough and care guide.

How long does the installation process typically take?

With Pool Professionals Mackay, your pool can be installed in as little as 7–10 days, depending on weather and access. We work efficiently while ensuring every step meets Australian Standards.

Do I need council approval to install a pool in Mackay?

Yes, and we handle this for you. We’ll submit plans, liaise with the council, and ensure every requirement is met, saving you time and hassle

What are the Australian standards for fibreglass pool installations?

We follow all applicable standards, including:

  • AS/NZS 1838 for fibreglass pool shells
  • AS/NZS 1926.1 for pool safety barriers
  • We also stay current with local Mackay regional compliance and soil engineering guidelines.

Can I install a fibreglass pool myself, or should I hire a professional?

We offer both full installations and DIY kits. If you’re confident with tools, our DIY kits come with expert guidance and support. But for most homeowners, a full install by our licensed team ensures compliance, warranty protection, and peace of mind.

What is the difference between in-ground and above-ground fibreglass pools?

In-ground pools are our speciality; they offer a premium look and lasting value. Above-ground pools may suit sloped sites or tighter budgets, but often require additional structural support. We can help you decide what’s best.

How do I choose the right pool size and shape for my backyard?

We’ll assess your space and recommend a design from our Harvest Pools range that fits your layout, lifestyle, and family needs. Whether you want a plunge pool, a lap pool, or something for entertaining, we’ll help you choose right the first time.

What factors should I consider when selecting a pool location on my property?

Sunlight, drainage, proximity to trees, access for equipment, and future landscaping all matter. During our site consultation, we’ll help you choose the ideal spot that complies with setbacks and maximises usability.

Soil & Site Considerations

How does soil type affect pool installation?

Soil plays a huge role in pool stability. In Mackay, common soil types like clay and sand each present different challenges.

At Pool Professionals Mackay, we conduct a detailed soil assessment before we dig.

If your soil needs drainage solutions or reinforcement, we factor that into your build plan to ensure a strong, long-lasting result.

What soil types are common in Mackay, and how do they impact installation?

Mackay typically has:

  • Clay soils: These hold water and can expand/contract, so we install proper drainage systems to prevent pressure build-up.
  • Sandy soils: These drain well but may shift, so we ensure the base is compacted and supported properly.

We’ve installed hundreds of pools across varying Mackay suburbs, so we know exactly how to manage different site conditions.

Do I need a soil test before installing a pool?

A soil test is not a requirement, but it is recommended. A soil test ensures we design the right base and engineering for your exact conditions, preventing problems down the track.

How is drainage managed during and after installation?

Poor drainage can cause shifting, cracking, or shell movement. We install subsoil drainage systems where needed and grade the area around the pool for optimal water runoff.

Our team ensures your pool area stays dry, stable, and safe year-round, especially in Mackay’s wet season.

Can a fibreglass pool be installed on a sloped block?

Yes, and we do this often. Sloping yards may need retaining walls or engineered footings, and our team has the experience to manage both the design and structural requirements. We’ll show you the best layout options based on your slope and budget.

What if my backyard has limited access for equipment?

No worries — we’ve worked on tight-access sites across Mackay. We have smaller excavation machinery and lifting options for challenging locations. We’ll do a site visit early on to make sure there are no surprises or extra costs.

Cost & Budgeting

What is the average cost of installing a fibreglass pool in Mackay?

In Mackay, the cost of installing a fibreglass pool generally ranges between:

  • Professional Install: $55k - $85k
  • DIY Install: $18k - 30k

The price will depend on the size, design, soil conditions, and any extras like heating or landscaping.

At Pool Professionals Mackay, we provide transparent, obligation-free quotes with a detailed breakdown, so you know exactly what you're paying for.

No hidden surprises.

Are there additional costs beyond the initial installation quote?

There can be. Extras may include things like:

  • Pool fencing (a legal requirement in QLD)
  • Surrounding paving or decking
  • Pool heating or lighting
  • Landscaping

We’ll walk you through all of this upfront so you can plan your budget accordingly. Our goal is to make the process stress-free and crystal clear from day one.

How can I finance my pool installation?

We offer flexible finance options through HandyPay, so you don’t need to put your backyard dreams on hold. Whether you’re after interest-free terms or longer repayment plans, we’ll help you find a solution that works for your family.

Finance Options

What are the ongoing maintenance costs for a fibreglass pool?

The good news is that fibreglass pools are low maintenance compared to other types. Most of our customers spend around $500–$1,000 per year, which covers:

  • Chemicals
  • Basic equipment servicing
  • Occasional professional cleaning

We also offer affordable maintenance packages to keep your pool sparkling year-round, so you can spend more time swimming and less time scrubbing.

Does installing a pool increase my property value?

Absolutely. 

A professionally installed pool from a trusted local company like Pool Professionals Mackay can significantly enhance your home’s lifestyle appeal and resale value.

Buyers love the idea of moving into a home that’s already got a beautiful, compliant, and low-maintenance pool — especially in our warm North Queensland climate.

Maintenance & Durability

How long do fibreglass pools last?

When properly installed and maintained, fibreglass pools can last 30+ years — and that’s no exaggeration.

At Pool Professionals Mackay, we exclusively install Harvest Pools, one of Australia’s most trusted fibreglass pool manufacturers. Each pool comes with a lifetime structural warranty, giving you peace of mind that your investment is built to last in Mackay’s unique climate.

What maintenance is required for a fibreglass pool?

Fibreglass pools are known for being low maintenance — that’s one reason so many Mackay families choose them. You’ll need to:

  • Check pH and chlorine levels monthly
  • Empty the skimmer basket
  • Use a skimmer sock in the skimmer basket
  • Clean your filter regularly

We can help with as much or as little of this as you like. Whether you want a one-off service or ongoing care, our maintenance team is just a call away.

Are fibreglass pools resistant to algae and staining?

Yes! The smooth, non-porous surface of a fibreglass pool resists algae and staining better than concrete or vinyl pools. This means:

  • Less time scrubbing
  • Fewer chemicals
  • A pool that stays beautiful longer

If you do notice discolouration, our team can provide professional cleaning or chemical balancing services.

Can the pool shell crack or fade over time?

A high-quality fibreglass shell, like those we install, is engineered for strength and UV resistance. Cracking or fading is extremely rare when installed properly. If you ever notice surface changes, our warranty support and local team are here to inspect and advise. We’ve got your back.

What warranties are offered with fibreglass pools?

At Pool Professionals Mackay, every Harvest Pool we install comes with:

  • A lifetime structural warranty
  • A gelcoat (surface) warranty for finish and colour
  • Additional equipment warranties (pumps, filters, etc.) from reputable brands

We’ll explain each warranty in plain English and handle any claims on your behalf. We’re here for the long haul, not just the handover.

Safety & Compliance

What are the pool fencing requirements in Queensland?

In Queensland, the law requires that all pools be surrounded by a compliant safety barrier that is:

  • At least 1.2m high
  • Has self-closing, self-latching gates
  • Has no climbable objects nearby

At Pool Professionals Mackay, we guide you through these regulations from the beginning. We’ll recommend licensed fencing contractors, ensure your layout meets all criteria, and provide support in obtaining final certification, so there are no surprises at inspection time.

Do I need a pool safety certificate?

Yes, before your pool can be legally used, you’ll need a pool safety certificate issued by a licensed inspector. This certificate confirms that your fencing and safety barriers comply with AS 1926.1 and Queensland Development Code MP 3.4.

We’ll help you book an inspection, make any required adjustments, and follow through until approval. We’re committed to making the process smooth and stress-free.

Are there specific safety features I should consider?

Absolutely. In addition to compliant fencing, many clients choose to add:

  • Pool covers (thermal, solar or security)
  • Non-slip paving
  • LED lighting for night-time visibility
  • Alarms or gate sensors for added peace of mind

We can recommend and supply a range of these options, tailored to your budget and lifestyle. Safety shouldn’t be an afterthought, and with us, it never is.

How do I ensure my pool complies with local regulations?

Compliance in Queensland means ticking all the boxes: permits, safety fencing, certified installers, and local council approvals. At Pool Professionals Mackay, we:

  • Manage the council application process
  • Provide site plans and engineering if needed
  • Connect you with trusted certifiers
  • Ensure everything aligns with Australian Standards (AS/NZS 1838, AS 1926.1)

You don’t have to worry about the red tape. We’ll handle the hard stuff, so you can enjoy your pool with total confidence.

Customisation & Features

Can I add heating to my fibreglass pool?

Yes! Heating is a fantastic way to extend your swimming season, especially in the cooler months around Mackay. At Pool Professionals Mackay, we offer:

  • Solar heating systems (eco-friendly and cost-effective)
  • Electric heat pumps (great for year-round use)
  • Gas heaters (fast heat-up for spas or plunge pools)

We’ll help you choose the right system based on your usage needs, pool size, and budget. Plus, our technicians handle the entire installation, ensuring it’s done safely and efficiently.

What lighting options are available for fibreglass pools?

Lighting transforms your pool at night, making it both safer and more stunning. We supply and install a wide range of energy-efficient LED lights with customisable colours and remote control options.

Our team can design a lighting setup that complements your landscaping and adds ambience to your backyard, whether you're hosting guests or enjoying a quiet evening swim.

Can I include water features or spas with my pool?

Definitely. Pool Professionals Mackay specialises in integrating custom water features such as:

  • Waterfalls
  • Deck jets
  • Blade weirs
  • Integrated spas

These features can be installed with your Harvest Pool during the initial build or added later. We’ll work with you to design a setup that suits your aesthetic, lifestyle, and block conditions.

What decking and landscaping options complement a fibreglass pool?

The look and functionality of your pool area depend heavily on the surroundings. We can assist you with:

  • Timber or composite decking
  • Natural stone paving
  • Non-slip tiling
  • Tropical or coastal garden design

While we don’t do large-scale landscaping ourselves, we collaborate with trusted local contractors who understand how to finish your poolscape beautifully — and compliantly.

DIY Pool Kits

What is included in a DIY fibreglass pool kit?

Our DIY fibreglass pool kits include everything you need to get started:

  • The fibreglass pool shell
  • Filtration and pump system
  • Skimmer box and plumbing fittings
  • Step-by-step installation instructions tailored for Mackay conditions
  • Access to expert phone and online support from our team at Pool Professionals Mackay

We package these kits so you can save thousands by doing the installation yourself, with confidence.

Is a DIY installation suitable for someone without construction experience?

DIY pools are best suited for those who are comfortable with tools and basic construction tasks. If you’re new to this, we recommend consulting with our installation experts first or hiring us for parts of the job you’re unsure about. We want your project to be successful and compliant with all safety standards.

What support is available during a DIY installation?

You’re never on your own. Pool Professionals Mackay offers:

  • Phone and email support throughout the process
  • Access to instructional videos and guides
  • On-site consultation packages (optional)
  • Connections to trusted tradespeople for plumbing or electrical work if needed

We’re here to help you every step of the way.

How do I ensure my DIY installation meets Australian standards?

Compliance is critical, especially for safety. We provide detailed checklists and guidelines based on:

  • AS/NZS 1838 for fibreglass pool construction
  • AS 1926.1 for safety barriers

We also strongly recommend having a licensed pool inspector sign off on your installation before use, and we can assist with this process.

Post Installation

How soon can I use my pool after installation?

Once your pool is installed, filled, and chemically balanced, you can usually enjoy it within a few days. At Pool Professionals Mackay, we provide a full handover, including water testing and safety checks so that you can swim with confidence.

What should I do if I notice issues after installation?

If you spot any problems, like leaks, unusual noises, or equipment malfunctions, contact Pool Professionals Mackay immediately. We offer prompt servicing and repairs and stand behind every installation with warranties and local expertise.

How often should I service my pool equipment?

Regular servicing is essential to keep your pool running smoothly. We recommend at least annual servicing of pumps, filters, and heaters. Our maintenance packages make this easy, offering scheduled visits so you never miss a beat.

Can I upgrade or modify my pool after installation?

Absolutely! Many of our customers choose to add features like lighting, heating, or water features after installation. Pool Professionals Mackay can handle upgrades seamlessly, ensuring any additions are compliant and professionally installed.

Pool Professionals Mackay

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